Return

Returns

HOW DO I RETURN AN ITEM?

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly fromLUXEJOR will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be unused, in the same condition that we sent it to you. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not issue a refund. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees. 

WHEN WILL I RECEIVE MY REFUND?

Due to our manufacturing warehouses for our products being in Europe and Asia, refunds may be permitted however we do not accept returns or exchanges unless the item you purchased is defective. This is also due to not having USA warehousing at the moment, however, Luxejor is in the process of branching out and expanding as rapidly as possible and plans to have 100% USA shipping and inventory to allow full returns and exchanges by the year 2020. If you receive a defective item, please contact us atSupport@Luxejor.com with details of the product and the defect.

Once a product defect is fully examined we will notify you via e-mail within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-6 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.